GoTo admits: Customer cloud backups stolen together with decryption key

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GoTo is simply a well-known marque that owns a scope of products, including technologies for teleconferencing and webinars, distant access, and password management.

If you’ve ever utilized GoTo Webinar (online meetings and seminars), GoToMyPC (connect and power idiosyncratic else’s machine for absorption and support), oregon LastPass (a password manangement service), you’ve utilized a merchandise from the GoTo stable.

You’ve astir apt not forgotten the large cybersecurity communicative implicit the 2022 Christmas vacation season, erstwhile LastPass admitted that it had suffered a breach that was overmuch much superior than it had archetypal thought.

The institution first reported, backmost successful August 2022, that crooks had stolen proprietary root code, pursuing a break-in into the LastPass improvement network, but not lawsuit data.

But the information grabbed successful that root codification robbery turned retired to see capable accusation for attackers to follow up with a break-in astatine a LastPass unreality retention service, wherever lawsuit information was stolen, ironically including encrypted password vaults.

Now, unfortunately, it’s genitor institution GoTo’s crook to admit to a breach of its ain – and this 1 besides involves a improvement web intrusion.

Security incident

On 2022-11-30, GoTo informed customers that it had suffered “a information incident”, summarising the sitation arsenic follows:

Based connected the probe to date, we person detected antithetic enactment wrong our improvement situation and third-party unreality retention service. The third-party unreality retention work is presently shared by some GoTo and its affiliate, LastPass.

This story, truthful concisely told astatine the time, sounds curiously akin to the 1 that unfolded from August 2022 to December 2022 astatine LastPass: improvement web breached; lawsuit retention breached; probe ongoing.

Nevertheless, we person to assume, fixed that the connection explicitly notes that the unreality work was shared betwixt LastPass and GoTo, portion implying that the improvement web mentioned present was not shared, that this breach didn’t commencement months earlier successful LastPass’s improvement system.

The proposition seems to beryllium that, successful the GoTo breach, the improvement web and unreality work intrusions happened astatine the aforesaid time, arsenic though this was a azygous break-in that yielded 2 targets close away, dissimilar the LastPass scenario, wherever the unreality breach was a aboriginal effect of the first.

Incident update

Two months later, GoTo has come back with an update, and the quality isn’t great:

[A] menace histrion exfiltrated encrypted backups from a third-party unreality retention work related to the pursuing products: Central, Pro,, Hamachi, and RemotelyAnywhere. We besides person grounds that a menace histrion exfiltrated an encryption cardinal for a information of the encrypted backups. The affected information, which varies by product, whitethorn see relationship usernames, salted and hashed passwords, a information of Multi-Factor Authentication (MFA) settings, arsenic good arsenic immoderate merchandise settings and licensing information.

The institution besides noted that though MFA settings for immoderate Rescue and GoToMyPC customers were stolen, their encrypted databases were not.

Two things are confusingly unclear here: firstly, wherefore were MFA settings stored encrypted for 1 acceptable of customers, but not for others; and secondly, what bash the words “MFA settings” encompass anyway?

Several imaginable important “MFA settings” travel to mind, including 1 oregon much of:

  • Phone numbers utilized for sending 2FA codes.
  • Starting seeds for app-based 2FA codification sequences.
  • Stored betterment codes for usage successful emergencies.

SIM swaps and starting seeds

Clearly, leaked telephone numbers that are straight linked to the 2FA process correspond useful targets for crooks who already cognize your username and password, but can’t get past your 2FA protection.

If the crooks are definite of the fig to which your 2FA codes are being sent, they whitethorn beryllium inclined to effort for a SIM swap, wherever they trick, cajole oregon bribe a mobile telephone institution staffer into issuing them a “replacement” SIM paper that has your fig assigned to it.

If that happens, not lone volition they person the precise adjacent 2FA codification for your relationship connected their phone, but your telephone volition spell dormant (because a fig tin lone beryllium assigned to 1 SIM astatine a time), truthful you are apt to miss immoderate alerts oregon telltales that mightiness different person clued you successful to the attack.

Starting seeds for app-based 2FA codification generators are adjacent much utile for attackers, due to the fact that it’s the effect unsocial that determines the fig series that appears connected your phone.

Those magic six-digit numbers (they tin beryllium longer, but six is usual) are computed by hashing the existent Unix-epoch time, rounded down to the commencement of the astir caller 30-second window, utilizing the effect value, typically a randomly-chosen 160-bit (20-byte) number, arsenic a cryptographic key.

Anyone with a mobile telephone oregon a GPS receiver tin reliably find the existent clip wrong a fewer milliseconds, fto unsocial to the closest 30 seconds, truthful the starting effect is the lone happening lasting betwixt a crook and your ain idiosyncratic codification stream.

Lua codification showing however a TOTP codification (time-based one-time password) is generated from a 160-bit series seed.

Similarly, stored betterment codes (most services lone fto you support a fewer valid ones astatine a time, typically 5 oregon ten, but 1 whitethorn good beryllium enough) are besides astir surely going to get an attacker past your 2FA defences.

Of course, we can’t beryllium definite that immoderate of this information was included successful those missing “MFA settings” that the crooks stole, but we bash privation that GoTo had been much forthcoming astir what was progressive successful that portion of the breach.

How overmuch salting and stretching?

Another item that we urge you to see if ever you’re caught retired successful a information breach of this benignant is precisely however immoderate salted-and-hashed passwords were really created.

This volition assistance your customers justice however rapidly they request to get done each the now-unavoidable password changes they request to make, due to the fact that the spot of the hash-and-salt process (more precisely, we hope, the of salt-hash-and-stretch process) determines however rapidly the attackers mightiness beryllium capable to enactment retired your passwords from the stolen data.

Technically, hashed passwords aren’t mostly cracked by immoderate benignant of cryptographic trickery that “reverses” the hash. A decently-chosen hashing algorithm can’t beryllium tally backwards to uncover thing astir its input. In practice, attackers simply effort retired a hugely agelong database of imaginable passwords, aiming to effort precise apt ones up beforehand (e.g. pa55word), to prime moderately apt ones adjacent (e.g. strAT0spher1C), and to permission the slightest apt arsenic agelong arsenic imaginable (e.g. 44y3VL7C5%TJCF-KGJP3qLL5). When choosing a password hashing system, don’t invent your own. Look astatine well-known algorithms specified arsenic PBKDF2, bcrypt, scrypt and Argon2. Follow the algorithm’s ain guidelines for salting and stretching parameters that supply bully resilience against password-list attacks. Consult the Serious Security nonfiction supra for adept advice.

What to do?

GoTo has admitted that the crooks person had astatine slightest immoderate users’ relationship names, password hashes and an chartless acceptable of “MFA settings” since astatine slightest the extremity of November 2022, adjacent to 2 months ago.

There’s besides the possibility, contempt our presumption supra that this was an wholly caller breach, that this onslaught mightiness crook retired to person a communal antecedent going backmost to the archetypal LastPass intrusion successful August 2022, truthful that the attackers mightiness person been successful the web for adjacent longer than 2 months earlier this caller breach notification was published.

So, we suggest:

  • Change each passwords successful your institution that subordinate to the services listed above. If you were taking password risks before, specified arsenic choosing abbreviated and guessable words, oregon sharing passwords betwixt accounts, halt doing that.
  • Reset immoderate app-based 2FA codification sequences that you are utilizing connected your accounts. Doing this means that if immoderate of your 2FA seeds were stolen, they go useless to the crooks.
  • Re-generate caller backup codes, if you person any. Any previously-issued codes should automatically beryllium invalidated astatine the aforesaid time.
  • Consider switching to app-based 2FA codes if you can, assuming you are presently utilizing substance connection (SMS) authentication. It’s easier to re-seed a code-based 2FA sequence, if needed, than it is to get a caller telephone number.

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